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Shipping & Returns

Welcome to www.qmul-cssa.org.uk. Thank you to read our shipping policy and return patience back.

Orders from abroad
We use International Express Service for all international deliveries. We are responsible for the shipping. Allow 7-10 working days from the date of delivery. They offer you the tracking number once your order. Delays can be held until March due to high demand and heavy load on postal services and customs in September. Be sure to give us your address and shipping, we are not responsible for reshipment if you provided.

Cancellations
If you want to cancel your order, you need to send it directly. 25% cancellation fees apply. Most orders will be shipped within 1-2 business days. At the same time, orders can not be canceled online.

Compromise
Are you not happy to find out the reason with your purchase, once, are giving us the order, and we will be happy to exchange or return for the product.

Once we receive your return, up to seven days to complete your return. And all the costs associated with the exchange of goods are the responsibility of the consumer.

result
In the unlikely event of a manufacturing defect case we have / we will repair the product without replacement. Costs Customer

Return an item, please email us in advance and ask why. We further instructions.

The products must be returned within 8 days after receipt - unworn and contain all the original packaging and labels. It will be credited to the payment Restocking / processing 25% VAT. All shipping costs for returning goods are the responsibility of the consumer.

The refund will be made by credit card or other payment and can be dealt with after we get the returned merchandise tracking number.

If you have questions, please contact our customer service.

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